With this new digital writing technology, everything has got so much quicker. Before the digital pen system a form could take several days to reach the office for processing
"No more frustration through loss or delayed paperwork through the introduction of a digital Pen and Paper solution . Loss of customer confidence and interruption to cash flow have all reduced as a direct result. "
Procyon Fire & Security have many years of experience within the UK and specialise in fire and security installation and maintenance. Being privately owned and an independent company free from ties to a particular manufacturer, they can design the optimum system to suit a client’s requirements and budget.
Procyon employs a team of engineers who work out in the filed completing report sheets and fire alarm test certificates. Completed paperwork was returned to the Head Office in an adhoc manner via post, typing up and emailing or by hand when the engineer was next visiting the office.
Many forms were not available for processing in the office until a week after the work was completed. Once in the hands of the office staff they would spend 20-40 minutes scanning or retyping the information into the system.
Anoto and the Management at Procyon designed a Digital Pen Solution that would meet the needs of the business, users and customers alike. The solution now means that all forms are completed by engineers with a digital pen whilst out in the field. Mobile phones are used to transmit the data from the pen to a back office system.
Office staff are notified of incoming information and the data captured is available for them to view and process.
Copy of paperwork left with customer
Paperwork received by the office within 20 seconds of engineer sending
Faxing/posting back to office is no longer required
Time consuming data entry is no longer required
Reduction in administration time
Risk of ‘lost’ paperwork significantly reduced
Improved cash flow
No more frustration through loss or delayed paperwork through the introduction of a digital Pen and Paper solution . Loss of customer confidence and interruption to cash flow have all reduced as a direct result.
We looked at many other ways of getting the data back to head office but the big advantage of the digital pen system is that the engineers didn’t need to learn anything new – they can all write
By implementing a data capture solution, we have extended the capabilities of digital pen technology. It’s good to have a mobile solution that grows.
John Clarke - Director, Jackson Lift Group