Nationwide service and 24/7 emergency calldesk realised with digital writing

Nationwide service and 24/7 emergency calldesk realised with digital writing

Anoto has recently helped Jackson Lift Group to implement a mobile solution for their local maintenance and emergency callout teams throughout the UK.

"By implementing a data capture solution, we have extended the capabilities of digital pen technology. It’s good to have a mobile solution that grows. "

John Clarke - Director, Jackson Lift Group

About Us

Jackson Lift Group is the largest independent lift, escalator and cradle maintenance organisation operating nationwide.

Challenge

The service is administered from their Head Offices in London together with a network of regional offices.  All regional offices are directly connected to the central IT system to ensure consistency of service and information for clients. Regional offices wanted the ability to digitise their own forms easily and print themselves rather than having to rely on Head Office. Also with "a new print on demand" procedure, each regional office would be able to plan for the following month’s clients.  Having  a local server installed at each regional office would help to eliminate ‘multi exposed’ images when an engineer accidentally forgets to send one form before another as well as speed up back-office processing.

Solution

Jackson Lift Group tendered with three digital pen companies but favoured Anoto due to our ability to interpret their needs within budget.  Together Jackson Lift Group and Anoto designed a digital pen solution that would meet the needs of the business today, but that would also give them a solution that would be flexible as well as scalable into the future.

Benefits

With an updated and fully integrated solution, Jackson Lift Group had business process technology that delivered even more benefits.

  • Easy to integrate, deployed in all 7 regional offices seamlessly

  • Minimal training required – quickly adapted by 188 field based engineers

  • Immediate access for customers to view the status for work in progress

  • Reduces paperwork, relieves administration cost, enables greater efficiencies

 

Read more of customer's stories:

No more frustration through loss or delayed paperwork through the introduction of a digital Pen and Paper solution . Loss of customer confidence and interruption to cash flow have all reduced as a direct result.


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We looked at many other ways of getting the data back to head office but the big advantage of the digital pen system is that the engineers didn’t need to learn anything new – they can all write


Managing Director

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By implementing a data capture solution, we have extended the capabilities of digital pen technology. It’s good to have a mobile solution that grows.

John Clarke - Director, Jackson Lift Group

READ MORE

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