Anoto’s digital pen technology is transforming business processes in HC-One’s 200-plus care homes, freeing time for staff to spend with patients and delivering real efficiency gains.
"Introducing digital pens is one othe methods we are using to try and reduce paperwork. The pens have reduced the duplication of work and increased job satisfaction. Colleagues can now spend more time doing what they are trained to do – spending time with residents. "
HC-One specialises in Dementia, Nursing, Residential and Specialist care with 200-plus homes throughout the UK. HC-One focuses on the individual, striving to provide the best and kindest possible care, to the one who matters, the Resident, by the one who makes the difference, the individual member of staff.
HC-One realised that homes were missing up to 20% of incoming phone calls because staff prioritised patient care over answering the telephone. This demonstrated that a number of people were making repeat inquiry calls as they had not received a call back from their initial contact. This was a major business issue, not only was HC-One potentially missing business but also its projections about future bed use were not well informed.
The implementation started with the aim of helping care home staff to respond more efficiently to people calling to ask about a home placement. Care home workers were writing these details down manually before entering them into the central database for follow up. Using an electronic pen and digital form would allow staff to capture the information electronically and automatically. It was potentially a cost effective solution that required the right partner to support an implementation project across all HC-One care homes.
No more writing down details on paper, no more typing details into the system as this is now done automatically. The pen does not require wifi and it is easy to use – simply plug it into the computer and the information uploads to the central database automatically, ready for HCOne’s operational teams to follow up.
So far, over 14,500 enquiries have been logged digitally and over 1,600 key contacts recorded. Home administrators no longer have to enter the contact details onto the database manually – a task that previously took seven minutes per contact. HC-One says this alone is saving 70 days a year in admin time across the whole
Operational field managers who oversee groups of homes also use digital pens to capture notes as they walk around, saving hours of typing. They use them for monthly visits, for annual surveys of maintenance and upgrades and for HR meetings. According to Neil, this reduction in paperwork has the potential to impact on
staff morale. As any homeowner will know, paperwork and bureaucracy is a major source of dissatisfaction for carers and managers. Quite simply, they prefer spending time with residents to time at a keyboard.
This solution offers a quality assured, cost effective solution that can capture community data accurately and saves at least £24 of clinical time per pregnancy. With over 820,000 pregnancies in the UK every year, this will amount to a potential saving to the Health Service in excess of £20 million per annum.
Our carers feel safer using the new solution. We used to provide a netbook to our community staff and many felt that they were more vulnerable to theft. Also the carers didn't like the barrier of having the computer screen between them and their patient. Carer safety has been enhanced too, as we know exactly where all our carers are at any point in time.
Head of Informatics ABHB
My colleagues can see in an instant what was done, why and when. From a community nursing perspective you can’t put a value on that.
Lead Community Nurse, NHS Western Isles