Safelite_® AutoGlass is a US-based windscreen replacement specialist. Previously, Safelite dispatched repair technicians and provided administrative reporting manually. Each day, at the beginning of their shift, technicians were required to drive to a central location to pick up work orders and return at the end of their shift to drop off their completed paperwork.

Therefore, the only way a technician could be alerted about work order changes was by calls to his Nextel BlackBerry^® smartphone. These calls were distracting to the technician, especially if he was in the middle of a job. Moreover, the process required numerous steps to obtain approval prior to beginning the work and to receive final authorization to process the payment.

Safelite wanted to create a custom solution that could manage field tasks wirelessly and selected ExpeData^® Enterprise Digital Writing platform, based on Anoto Digital Pen and Paper technology for creating its solution.

Benefits: Each technician can complete one extra job per day. A 25% reduction in cancellation of jobs. An 80% reduction in work order paper used. Centralized deployment to a diverse population of field technicians. Cost-effective. Realigned business process.

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