As a result of the solution implemented, Hireco has saved £3 per month per trailer on servicing costs. With controls applied and correct recharging processes now in place, Hireco have estimated savings are £1,400,000 per year.
"No control meant money down the drain, this data capture solution reduced our servicing costs by 75%. "
Hireco has a customer base that includes some of the major supermarket chains within the UK. With a reputation of having an enviable track record in customer service, Hireco offer an unrivalled and professional service. With a fleet of 3,700 trailers available for hire, Hireco hold one of the largest stocks of trailers in the UK and with the trailer fleet constantly renewed, each trailer is an average of 2 years old. This ensures that only premium trailer hire is available for contract hire and rental, helping Hireco to significantly maintain their established reputation for quality and service.
Hireco outsource the servicing of its fleet to service vendors. There are 65 vendors located throughout the UK, ranging from very small to large independent companies. Every 6-8 weeks in accordance with the Driver and Vehicle Standards Agency (DVSA), Hireco paid the vendors for the work completed during this period. Payments are based upon the number of standard services completed by each vendor as well as any repairs carried out. Calculations would also include the payment of addition work done and parts applied. Hireco approached Anoto for help to develop a solution that would enable more intervention with approvals and would allow Hireco to regain control over processes and put them firmly back in charge once again.
Hireco and Anoto worked together to investigate the business workflow. Once jobs are issued to vendors, the solution permits the trailer’s barcode to be scanned and a service commences using Anoto's digital form. Information from the form requesting additional work or parts is transferred to Head Office. On receipt of this alert, it is placed in a queue automatically ready for the attention of the next available service desk adviser. Each alert is scrutinised, with checks on history, timescales, costs and recharge ability before the approval of any extra work. Back office applications are updated with new information enabling trends to be identified and comprehensive history logs to be built for all trailers and vendors alike.
Accurate data capture from all vendors carrying out servicing work
Additional work or parts accessed and qualified for approvals quick
Premium trailers for hire with complete service and repair history as standard
Service desk staff more productive enabled by automatic trigger alerts from vendors
Rapidly accepted as a business workflow by all 65 vendors
The digital pen captures and transmits the signatures to the company system where a digital version is created and the customers keep the original, signed document. Our credit application process is now fully digitalised and has already proven to save both time and shipping costs. Anoto’s digital pens enable us to be more productive, offer a fast service and allows us to stay competitive.
IT Director at Lewis
No control meant money down the drain, this data capture solution reduced our servicing costs by 75%.
Mr Brown - General Manager, Hireco Trailer Rentals
The digital pen has reduced the time taken to get paperwork back to our office dramatically. This has many benefits including improved customer service through prompt supply of information and service documents, improved engineer productivity. The big advantage of the digital pen system is that the engineers didn’t need to learn anything new – they can all write.
Mr Simon Rivers, Managing Director, SPR Trailer Services Ltd